TECHNICAL SUPPORT
As a AC Pro Dealer you have free access to your expert technical team by calling 855-972-2776
CALL: 855-972-2776 | Mon-Fri • 7am-5pm
Need a solution now?
To have our experts answer your question quickly, please follow these easy steps.
1.
Call 855-972-2776 or if its after-hours fill out the tech request form and we'll respond next business day
2.
Tech support team will gather all required tech info
3.
You'll be transferred to a tech expert
Meet the tech support team
Bobby V.
AC Pro Technical Support
With over 18 years in the HVAC Industry I take pride in helping our service techs troubleshoot even the most bizarre of situations. The industry is growing fast and with advancements in energy efficiency it’s been rewarding to help our contractors give the most value to the end user.
Larry V.
AC Pro Technical Support
I’ve been in the HVAC Industry for 47 years and specialize in helping Techs troubleshoot systems along with various install issues. To this day I still enjoy teaching the new Service Techs that are coming up in the trade.
Joe M.
AC Pro Technical Support
I have worked in the HVAC industry for 42 years, specializing in service, installs, maintenance, and new construction. This involved a multitude of problem-solving, troubleshooting, job layouts, and training. I am looking forward to adding my experience to the team.
Corey G.
AC Pro Technical Support
I have been in the industry since 1987 and started in rough installations to finish installations. I worked my way up to being a service manager and being a business owner. For the last 10 years, I have been with AC Pro. I started as tech support, then counter sales, to territory manager. I have been back with tech support for about two years now. I’m always willing to help with your questions.
Tech Support Call Center
Our team is ready to take your call and connect you to the next available Tech expert.
Need Installation Instructions and Tech Spec's?
Follow below instructions:
- While on ACPro.com select the eqiupment you're looking for
- Look for the green buttons on the bottom of every product page
- You'll find PDF files of Installation Instructions, Submittals, AHRI, and more resources
Troubleshooting Resources
JOBSITE CHECKLIST
With this checklist flyer you can troubleshoot much faster. We have a checklist for the new Ultra Low NOx Furnaces, Split Systems, and Heat Pumps.
MOTOR TESTING TOOL
Every Service tech should have a motor testing tool on their truck to help them test the motor when troubleshooting.
SURGE PROTECTORS
When installing new equipment we recommend installing an aftermarket surge protector that will help protect both our unitary and our mini splits systems. These surge protectors help protect the vital electrical components within these systems against electrical surges/voltage spikes that occur during summer months.
START ASSIST KIT
We also strongly recommend that our customers purchase a start assist kit that utilizes a potential relay. Such brands we offer would be the CPS 5-2-1 and also the Kickstart Hard Start. Start kits that do not use a potential relay could potentially void any warranties by our manufactures.
