1.
Call 855-972-2776 or if it's after-hours fill out the tech request form and we'll respond next business day
2.
Tech support call center will gather required info
3.
You'll be transferred to one of our experience Technicians
Bobby V.
AC Pro Technical Support
With over 18 years in the HVAC Industry I take pride in helping our service techs troubleshoot even the most bizarre of situations. The industry is growing fast and with advancements in energy efficiency it’s been rewarding to help our contractors give the most value to the end user.
Larry V.
AC Pro Technical Support
I’ve been in the HVAC Industry for 47 years and specialize in helping Techs troubleshoot systems along with various install issues. To this day I still enjoy teaching the new Service Techs that are coming up in the trade.
Joe M.
AC Pro Technical Support
I have worked in the HVAC industry for 42 years, specializing in service, installs, maintenance, and new construction. This involved a multitude of problem-solving, troubleshooting, job layouts, and training. I am looking forward to adding my experience to the team.
Follow the instructions below:
AC Pro A-Series Ultra Low NOx Furnace Troubleshooting Manual, Y-Series Troubleshooting Manual, X-Series Dip Switch Settings for setting tonnage on our X-Series out on the field, as well as a copy of the clearances for the Outdoor units.
With this checklist flyer you can troubleshoot much faster. We have a checklist for the new Ultra Low NOx Furnaces, Split Systems, and Heat Pumps.
Every Service tech should have a motor testing tool on their truck to help them test the motor when troubleshooting.
When installing new equipment we recommend installing an aftermarket surge protector that will help protect both our unitary and our mini splits systems. These surge protectors help protect the vital electrical components within these systems against electrical surges/voltage spikes that occur during summer months.
We also strongly recommend that our customers purchase a start assist kit that utilizes a potential relay. Such brands we offer would be the CPS 5-2-1 and also the Kickstart Hard Start. Start kits that do not use a potential relay could potentially void any warranties by our manufactures.