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  • Home /
  • AC Pro Technical Support for HVAC Contractors

TECHNICAL SUPPORT

As a AC Pro Dealer you have free access to your expert technical team by calling 855-972-2776

 

CALL: 855-972-2776  |  Mon-Fri • 7am-5pm

Need a solution now?

To have our experts answer your question quickly, please follow these easy steps.

 

1.
Call 855-972-2776 or if its after-hours fill out the tech request form and we'll respond next business day

 

2.
Tech support team will gather all required tech info

 

3.
You'll be transferred to a tech expert

 


Meet the tech support team

NATE Training
Bobby V.
AC Pro Technical Support

With over 18 years in the HVAC Industry I take pride in helping our service techs troubleshoot even the most bizarre of situations. The industry is growing fast and with advancements in energy efficiency it’s been rewarding to help our contractors give the most value to the end user.

NATE Training
Larry V.
AC Pro Technical Support

I’ve been in the HVAC Industry for 47 years and specialize in helping Techs troubleshoot systems along with various install issues. To this day I still enjoy teaching the new Service Techs that are coming up in the trade.

Technical Support Joe M
Joe M.
AC Pro Technical Support

I have worked in the HVAC industry for 42 years, specializing in service, installs, maintenance, and new construction. This involved a multitude of problem-solving, troubleshooting, job layouts, and training. I am looking forward to adding my experience to the team.

 

Instructor Joaquin
Tech Support Call Center
Our team is ready to take your call and connect you to the next available Tech expert.

 

 

Need Installation Instructions and Tech Spec's?

Follow below instructions:

  1. While on ACPro.com select the eqiupment you're looking for
  2. Look for the green buttons on the bottom of every product page
  3. You'll find PDF files of Installation Instructions, Submittals, AHRI, and more resources

Watch Video

 

Troubleshooting Resources


ERROR CODE

AC Pro Mini-split Equipment purchased from 2017 to present.

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ERROR CODE

AC Pro Mini-split Equipment purchased before 2017.

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JOBSITE CHECKLIST

With this checklist flyer you can troubleshoot much faster. We have a checklist for the new Ultra Low NOx Furnaces, Split Systems, and Heat Pumps.

View All

 

MOTOR TESTING TOOL

Every Service tech should have a motor testing tool on their truck to help them test the motor when troubleshooting.

View All


SURGE PROTECTORS

When installing new equipment we recommend installing an aftermarket surge protector that will help protect both our unitary and our mini splits systems. These surge protectors help protect the vital electrical components within these systems against electrical surges/voltage spikes that occur during summer months.

View All


START ASSIST KIT

We also strongly recommend that our customers purchase a start assist kit that utilizes a potential relay. Such brands we offer would be the CPS 5-2-1 and also the Kickstart Hard Start. Start kits that do not use a potential relay could potentially void any warranties by our manufactures.

View All

Install Minisplit WiFi App Instructions

E6 Error Code

E7 Error Code

 


 

Equipment Brands we Service


Condenser / Heat Pumps

Condenser or Heat Pump
Condenser or Heat Pump

Furnace

Condenser or Heat Pump
Condenser or Heat Pump

Package Units

Condenser or Heat Pump
Condenser or Heat Pump
 

Mini-Splits

Condenser or Heat Pump
Condenser or Heat Pump

 


 

FREE NATE certified Training

We offer training for a variety of classes

Click here for the latest classes

See Current Training

 


Call Tech Support Now
855-972-2776

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    Arizona
    Lake Havasu City, Arizona 928-846-8707

    Peoria, Arizona 480-385-1380

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    Anaheim, California 714-933-1777

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    Westminster, California 714-464-1700


    Nevada
    Henderson, Nevada 702-560-5670

    Las Vegas, Nevada 702-795-4746

    Las Vegas North, Nevada 702-829-3010

    Las Vegas VMI, Nevada 702-348-9258

    Las Vegas VMI, Nevada 702-348-9258


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11700 Industry Ave
Fontana, California, 92337

Call or Text: 800-800-4121

Express Pick Up

Express pick up is available at all of our locations.

After selecting store pickup you will need to choose Express pick up on checkout.

The order will be billed once it is ready for pick-up.

When you arrive simply sign the white invoice and leave it on the clipboard and take your materials and the yellow copy of the invoice.

No need to wait in line!

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