Frequently Asked Questions

A: AC Pro is a distributor of HVAC Equipment and supplies, we require both a valid HVAC license and EPA card (Type Universal or Type 2) in order to purchase equipment. For supply purchases only, we require an HVAC license on file. For refrigerant purchases, we require an EPA card (Type Universal or Type 2) on file. If you have any of the above qualifications, simply register for an online account by filling out the registration form.

If you already have an AC Pro account and want online access, please have your account number handy when registering. Otherwise, select “I do not know my account number” and we will research the information at the time of review.

Once registered, you will have general access to the store, however, it may take up to 24 hours for your account to be reviewed. Once reviewed based on the qualifications you provided, you will have access to pricing and purchasing of select items based on having either an HVAC license and/or an EPA card (Type Univeral or Type 2).

Providing your HVAC license # and EPA certificate at the time of registration will speed up the approval process.

You may also apply for a line of credit by following the instructions on our Credit Application.

A: Yes, here are video tutorials for each feature. View Website Tutorials

We also offer 20 minute demonstrations of the online store with one of our ecommerce team members, click here to schedule a demonstration.

A: Most apps need updates and cannot give real-time inventory and pricing. We decided not to create a phone app so that inventory and pricing were always instant and correct for our customers. The site has real-time inventory and pricing and can be saved to your phone similar to an app, for quicker access. You can access the AC Pro Online Contractor Store anywere, anytime, on any device. Simply follow the instructions on the image below depending on your device type:

AC Pro Mobile App

A: Click on “Forgot Your Password?” under the Sign-In button then enter your email address and click Submit. An email with a temporary password will be sent to the email address.

A: If you are the main account holder, you may give employees access to use your online account and control the permissions that each employee has. When signed in as the main account holder, under the My Account button click on Manage Employees.

You can add an unlimited amount of employees to your account.

You can also assign the following permissions for each employee:

• Admin – Give the employee "admin" access with the ability to add other employees, etc

• PO number – Require a PO number when placing orders or allow them to place an order without a PO number

• Ordering – Allow the employee to place an order or not, and set the Order amount and employee is allowed to place

• Order History – View all orders or user’s orders only

• Addresses – Edit and add shipping address or view addresses only

• Pricing – Hide pricing or view pricing

• Order Templates – Allow the employee the ability to edit Order Templates

An added benefit to giving an employee access to the Online Catalog is that when they place an order online the main account holder will receive a copy of the order via email immediately.

You can remove employees access by clicking on the delete icon next to the user’s name under the Manage Employees menu.

A: If you are the main account holder or a sub-account user with address permissions, you may edit the billing or shipping address by clicking on “Address Book” under the My Account button.

A: Yes, you may add a credit card to your online account during checkout by clicking on the box “Save to Account” in the Payments section under the credit card information.

You may also add a credit card to the online account through the My Account menu.

Please note, updating the credit card online will not update the in-store credit card on file or vice-versa. For your protection, we do not transfer credit card data between systems.

We accept Visa, Mastercard, and Discover.

A: Yes, under the My Account button you may view your order history, all orders are listed here - both online and in-store orders. You can also search past orders by AC Pro Order #, your PO #, item descriptions or model numbers, or equipment serial numbers.

A: Here's a quick video on how use the order history feature.

A: Yes, under the My Account feature click on Order History. Select the checkbox next to the Orders/Invoices you'd like to download then click the Invoice button at the top. The invoices will download as pdf files with the invoice # as it's title. You may also download the invoices in excel format by clicking the Excel/CSV button at the top.

A: Yes, please click here to view detailed instructions on How to Import Invoices into Quickbooks. Please note you must be logged in in order to review the instructions.

A: Yes, under the My Account feature click on Pay my Invoice. This will take you to a page titled Invoice Gateway, Invoice Gateway is a secondary site login, as it is a third party site for managing payments for customers with a line of credit. If you do not already have a login it is easy to sign up, you’ll just need a token # from the top of one of your AC Pro Invoices. Once logged in, click on the box next to the invoice(s) you’d like to pay and follow the instructions to pay with a bank account or credit card.

A: Yes, under the My Account button, click on the bold branch selection at the very top of the My Account menu. A window will open where you can select a different branch.

By changing your home branch location, the inventory shown on product pages will default to that branch’s inventory.

Also, by changing your home branch, this will change the default store that will be processing your order.

A: If you cannot see pricing on certain items, it is most likely that your account is missing information such as your contractor’s license # or EPA certificate. Please contact our customer service team to resolve any missing information.

Otherwise, if you have a sub-account you may not have the permissions from your Main Account holder to view pricing. Please check with your Main Account holder first, if you are a sub-account user who cannot see pricing.

A: There are select furnaces that are unavailable in California due to state regulations.The site will prevent you from ordering items that are not available in your state or region by turning the Quantity in Cart field pink.

A: Yes, during checkout after selecting “Store Pickup” in the Billing Information section, click on the dropdown menu within the Shipping Method section, then select the store you’d like to pick up from. This will be for this specific order only and will not change your home branch.

A: Yes, during checkout under Shipping Information, you can add the job site address to the order by selecting the dropdown menu and clicking “New Address” at the very bottom.

If this is an address you’d like to save for future orders, select the box to “Save in Address Book” then click continue.

A: Yes, AC Pro Delivery trucks will deliver within Southern California, Nevada, and Arizona.

You may select the delivery date and provide any shipping instructions in the Shipping Method section during checkout. If you need the order delivered by the next day please place the order by 3PM PT.

If your job site is outside of our local delivery area, we have the option to ship via USPS or UPS.

A: Most parts and supplies can be delivered within an hour using our Rush Delivery option.Click here to learn more

A: If you cannot find an item on the online store, we suggest that you first ask one of our customer service representatives for assistance via chat or phone call. Otherwise, you may easily place a special order by clicking on the Special Order button found on the Shopping Cart page, or at the bottom of the site under the Support + Services menu.

Special orders will be sent to your home branch. Your home branch will review and respond to you within 24 hours. You may include pictures, drawings, or documents to help provide more details about the special order.

A: Order templates are saved lists of items. They're easy to create, we created a quick video on how to create order templates below.

A: Yes, here's a video on how to use all of the features of Order Templates.

A: Yes, for Order Templates you can click on the down arrow icon next to the template name and a menu will drop down. There are a few printing options:

• Print 2 Col - Used for our Inventory Management System, prints the template in pdf format with products listed in two columns with images, quantity and scannable barcodes

• Print 3 Col - Used for our Inventory Management System, prints the template in pdf format with products listed in three columns with quantity and scannable barcodes

• Print Template - Used to create custom catalogs, prints the template in pdf format with products listed in two columns with pricing, images, quantity and scannable barcodes

• Cycle Count - Used for our Inventory Management System, prints the template in pdf format with the products listed in two columns with scannable barcodes and a place to write the quantity.

At the bottom of the menu is the option to Print Template. Once you click Print Template the site will use your browser settings to print.

To print your Cart, when viewing your Shopping Cart there will be a "PRINT" button at the top right hand side of your shopping cart items. Simply click "PRINT" and the site will use your browser settings to print.

A: Easily print labels for your Inventory on Trucks or in your Warehouse by clicking on Order Templates, then click on the blue down arrow next to the name of the Order Template. Then select the option to print either on 2 column label pages or 3 column label pages.

For 2 column we suggest you load your printer with OL75P Weatherproof Polyester 4"x1" labels. For 3 column we suggest you load your printer with OL6950LP Weatherproof Polyester 2.25" x 0.75" labels.

A: Yes, you can save your cart by using the Job Processing button just below the Checkout button in your cart.

Simply click Job Processing, fill in the Job Name and Job Notes (optional) or use the Quick notes already provided there - warranty, special, damage. Then click Submit and Ok. Once you click Ok, the cart will be saved in the Job Processing area. You can access Job Processing by clicking on the Green Tag on the bottom left hand corner of the website. Once in Job Processing, you can see other users saved carts if you are the main account holder or have administrators permission settings.

You can print the Saved carts by clicking View PDF.

When you are ready you can place the order by clicking the Order button just below View PDF.

You can archive the saved carts to remove them from Job processing. If you archive the cart and want to retrieve it at a later time, you can do so by using the Search jobs option at the top of Job Processing.

A: Yes, our AC Pro Local Delivery is Free, there aren't any Handling or Freight fees. Also, we may run Free Shipping Promotions for FedEx Ground Shipping on Select Items from time to time. Our Free Shipping promotions are for select qualifying items only, which can be identified by the "Free Shipping" notice above the Quantity in Cart Box on each product page. If there isn't a Free Shipping notice the item does not qualify for Free Shipping. Also, our Free Shipping promotion is for FedEx Ground shipping within the US Continental 48 states, which excludes Alaska, Hawaii, Virgin Islands, Guam, and Puerto Rico. Only in-stock items are eligible. Cannot be combined with any other coupons or discounts.

A: Express Pick-Up was created to help you, the Contractor, save valuable time by skipping the line. When placing your order online, simply check the box for "Express Pickup" during checkout. The branch you chose to pick-up from will have the items ready within 15 minutes.

Here's a quick video on how it works:

A: Quick Checkout is a fast and easy way to place orders. For those accounts with a line of credit, we can simply bill the account and deliver to the address on file using Quick Checkout. Simply give us your PO # and or Job Name, as well as the Pick up or Delivery Date and click Quick Checkout. Your order will be placed and you'll receive a copy via email.

Here's a quick video on how it works: